Now Boarding Travel Inc. (“Now Boarding Travel,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our travel planning services.
By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Mailing address
- Email address
- Telephone number
- Date of birth
- Passport details (when required for travel bookings)
- Emergency contact information
- Travel preferences
- Frequent flyer and loyalty program numbers
- Payment information
- Travel insurance information
- Any other information you choose to provide
We may also collect non-personal information automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral websites
- Cookie and analytics information
2. How We Use Your Information
We use your information to:
- Plan and book travel arrangements
- Communicate regarding your travel plans
- Process payments
- Provide customer support
- Issue invoices and travel documents
- Arrange travel insurance
- Respond to inquiries
- Improve our website and services
- Send newsletters, travel inspiration, and promotional communications where permitted by law or with your consent
- Meet legal and regulatory requirements
- Detect fraud and protect our business
3. Sharing Your Information
To provide travel services, we may share your personal information with:
- Airlines
- Hotels
- Cruise lines
- Tour operators
- Transportation providers
- Travel insurance providers
- Payment processors
- Global Distribution Systems (GDS)
- Technology providers that support our business
- Government agencies when required for immigration, customs, security, or legal purposes
We only share the information necessary to provide the services you have requested.
Because travel often involves international suppliers, your personal information may be transferred to and processed in countries outside Canada where privacy laws may differ from those in your province or territory.
4. Payment Information
Payments may be processed through secure third-party payment providers. We do not store complete credit card numbers on our website unless required for an authorized transaction. We take reasonable administrative, technical, and physical measures to protect payment information.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Understand visitor behaviour
- Deliver relevant marketing and advertising
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
We may use services such as Google Analytics or similar website analytics platforms to better understand how visitors interact with our website.
6. Marketing Communications
With your consent, we may send newsletters, travel offers, destination updates, and promotional emails.
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us directly.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide travel services
- Meet legal, regulatory, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
- Maintain appropriate business records
When information is no longer required, it is securely destroyed, deleted, or anonymized where appropriate.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw your consent where processing is based on consent
- Request deletion of your information where legally permitted
- Ask questions about how your personal information is collected and used
To exercise any of these rights, please contact us using the information provided below.
10. Third-Party Websites
Our website may contain links to third-party websites, including travel suppliers, tourism organizations, and other partners.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
12. International Travel
International travel may require us to disclose your personal information to airlines, hotels, cruise lines, foreign governments, customs authorities, immigration agencies, and other travel suppliers in order to facilitate your travel and comply with applicable laws.
By requesting international travel services, you acknowledge that your personal information may be transferred outside Canada.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Any changes will be posted on this page with a revised Effective Date. Your continued use of our website after changes have been posted constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Now Boarding Travel Inc.
Ontario, Canada
Email: privacy@nowboarding.travel
Website: https://nowboarding.travel
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada regarding your privacy rights.
15. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising from or relating to this Privacy Policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
Consent
By using our website or engaging the services of Now Boarding Travel Inc., you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and storage of your personal information as described herein.